The Belize Tourism Board (BTB) announced that on Thursday, November 6, 2014, that the organization held a Leadership for Service Excellence session for stakeholders of the public sector and Government agencies at the Belize Institute of Management.
This session was held in collaboration with the Ministry of Public Service and tied into their strategic management plan for Customer Service. Agencies that were in attendance included: Immigration & Customs, Post Office, Belize Police Department and Tourism Police, NEMO, NICH, BELTRAIDE, Coastal Zone Mgmt., Income Tax and Traffic Dept. Special Guests included three members from the National Initiative of Service Excellence (NISE) in Barbados that worked along with these agencies which are directly or indirectly involved in the front line in the Tourism Industry.
Sessions will continue with a 5-day “Train the Trainer” in Customer Service Excellence on November 10th-14th at the CZMAI on Princess Margaret Drive. Selected members of the participating organizations have been chosen to receive the full training, which will provide them with the knowledge, information and material needed to become trainers in Customer Service Excellence for their agencies.
Armeid Thompson, Director of Quality Assurance at the Belize Tourism Board, commented, “Tourism is a significant industry for the Belizean economy and Customer Service Excellence plays a vital role in strengthening service delivery. At the BTB, we recognize the importance for proper and sustainable capacity building efforts in collaboration with other agencies. By providing such training utilizing the NISE model, the industry and country will continue to develop higher standards in service delivery recognizing the value of the internal and external customer. It is our hope that this training module will become the norm amongst different government organizations by ensuring that the customer promise is fulfilled, while at the same time benefiting visitors by making the experience a welcoming and unforgettable one for all involved. “